FAQ

SHIPPING & ORDERS

When will my order ship?

All orders are processed within:

1–2 business days

We ship directly from our Los Angeles warehouse 🇺🇸

How long does shipping take?

🇺🇸 United States

  • Standard: 3–5 business days
  • Expedited: 2–3 business days

🌎 International

  • Standard: 5–15 business days
  • Expedited: 3–7 business days

Where can I find my tracking number?

Once your order ships, you’ll receive a tracking email within 24–48 hours.

How do I track my order?

You can track your order:

  • Via your shipping email
  • Or on our tracking page

My order says “Delivered” but I didn’t receive it

Please contact us immediately:

📧 flocompany719611@gmail.com

We’ll resolve it as quickly as possible.

Can I change or cancel my order?

We process orders quickly.

👉 You can modify your order before checkout
👉 After placing the order, changes may not be possible

Contact us ASAP if needed.

INTERNATIONAL SHIPPING

Do you ship worldwide?

Yes — we ship to 50+ countries

Will I need to pay duties or taxes?

Depending on your country:

  • Customs duties may apply
  • These are set by local authorities
  • FLOOO is not responsible for these fees

RETURNS & EXCHANGES

What is your return policy?

We accept returns within:

30 days of delivery

Conditions:

  • Items must be unworn
  • Items must be unwashed
  • Tags must be attached

How do I return or exchange an item?

  1. Email us at flocompany719611@gmail.com
  2. We’ll send return instructions
  3. Ship the item back
  4. We process within 48 hours after receiving

Do you cover return shipping?

Return shipping is typically the customer’s responsibility unless the item is defective.

When will I receive my refund?

Refunds are processed within:

5–7 business days after receiving your return

PRODUCTS & SIZING

Are FLOOO products unisex?

Yes, most FLOOO pieces are designed to be unisex streetwear.

How do I choose the right size?

  • Refer to our Size Guide
  • If unsure, contact us with your:
    • height
    • weight

We’ll recommend the best fit.

Are your sizes true to size?

  • Most items fit true to size
  • For oversized fit → size up
  • For fitted look → size down

PAYMENTS & SECURITY

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Shop Pay

Is your website secure?

Yes, FLOOO uses SSL encryption to protect your data and payments.

CONTACT

Need help?

📧 flocompany719611@gmail.com
⏱ Response time: 24–48 hours